Lead implementation consultant

To facilitate our growth and expand our Belgium Services team we are currently looking for a Lead Consultant.


The Planon Services team is responsible for implementation and follow up projects of our IWMS suite. As an IWMS Lead Consultant you manage a set of clients and act as lead consultant in projects. You have a proven track record in IWMS. You keep a keen eye on the relevant developments at the customer. The task can develop towards a role of service delivery manager for a portfolio of clients. You support the project manager in guarding the deliveries and timelines and will be actively involved, for example in client workshops together with the implementation consultants.


You are sensitive to situations with possible conflicting visions and interests, as well as to changing goals and playing fields. With influencing and persuasion skills and ability to understand the customers’ business needs, you are able to keep the flow in the process and relationship, facilitate the business when needed, support in defining roadmaps, and make sure that steps in the process are made right. You build strong relationships with customers and understand the decision processes.


Next to this, you are also actively coaching younger colleagues, showing initiative and high professionalism as well as a drive for continuous improvement for yourself, the team and the company.


Key responsibilities

  • Working as a part of a project team as the lead consultant, to deliver system implementation Services that cover the Clients process needs and requirements within the Planon Accelerator standard, for both new and existing clients, to include: system configuration, data migration, training.
  • Provide functional support to your team members
  • Experience in process consulting. Able to read and compose business cases and road maps and explore solution scenarios with the Planon software suite
  • Play the role of business partner towards the customer
  • Guide the Planon Project Manager to Set-up a project plan, support projects functionally in the project domains, scope, risk, change, configuration.
  • To liaise with organizational relationships like clients, Planon team members, suppliers and Third Party Organization for client and Planon and build a long-term relationship with our customers.
  • Actively following developments in the field of work, indicating trends in the market and sharing this knowledge with colleagues
Belgium Mechelen Customer Services 5-10 years


  • A Bachelor degree in Business IT & Management or Facility Management & Real Estate
  • 5 years or more of relevant work experience
  • Excellent understanding of dynamics within organizations
  • Experience in and knowledge of the CAFM/IWMS/FMIS software and supported processes and current FM/RE/MM Business challenges
  • You have good conceptual skills and are able to solve problems and formulate processes to your team members as to the client
  • Insight in high level software architecture principles
  • Program management, set up and adjust road maps
  • Good proven Influencing, diplomatic, change management and consulting skills with a commercial attitude
  • You have the ability to advise customers on business cases and optimization tactics
  • Fluent in Dutch, English and preferably French (B2)
  • Flexible attitude in both work and travel if needed

We offer

  • A challenging key position at one of the worldwide leaders in Facility Management and Real Estate Software
  • An inspiring international environment with the possibility to work abroad
  • Training at the Planon Academy and support and guidance in your personal development


Planon offers you an attractive and competitive salary and benefits package, providing a good balance between business and leisure. Amongst our secondary benefits, we offer flexible working hours, development and training possibilities. This is a full time position with a Mechelen, Belgium based office.



Agency calls regarding this vacancy are not appreciated. #LI-MW1

Apply for this job! Response within 10 working days.

Questions about this job?

Contact Misha Wittkowski via

+31 24 641 3135 or


6 Steps and you are hired!
  • 1 Application
  • 2 Screening & feedback
  • 3 Face-to-Face interview
  • 4 Online assessment & evaluation
  • 5 Job offer
  • 6 Welcome at Planon!

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