International Application Manager

Build and manage long-term, mutually beneficial relationships with our customers by understanding and translating business requirements and support and advice with day-to-day challenges.  
 


Planon is growing and especially our International organisation. For the largest growing area, we are looking for an Application Manager. If you have experience in supporting customers with their applications and you are eager to join an international flexible team, working with worldwide major brands, get in touch! 
 
As an Application Manager, your focus is to demonstrate your added value in maintaining the Planon application and support and advice the customer regarding functionalities, processes, and new solutions. How? By closely working with the customer, you will investigate and challenge requirements, questions, change requests, define and implement solid solutions. 
  


No matter whether you are working, on site with a client, from our office or at home, flexibility and teamwork is crucial.   
 


Key Responsibilities

  • Consistent customer experience  
  • Continuous service according to contract and service level agreement 
  • Improve customer's application with latest standards and new features 
  • Guide customers with their upgrades and manage the change and
  • incident management process 
  • Identify and follow through on upsell opportunities 

Key Activities 

  • Provide support for any type of question 
  • Contribute to change and release management processes 
  • Maintain authorisations 
  • Generate  reports and import definitions 
  • Create and maintain document templates and user instructions 
  • Continuously advice on quality improvements and new Planon features 
  • Be the Planon eyes and ears for your customers identifying new opportunities 
Nederland Customer Services - Services 3-5 jaar

Profiel

Our mission is to deliver in-house software solutions that enable our clients to effectively solve their challenges – and that is no simple task. We are looking for a professional team-player who wants to push themselves and are passionate about their career. You possess a good blend of client facing skills and technical aptitude to analyse requirements, deploy and continuously improve the Planon software solution at our customers. In addition, you know how to build strong relationships with our clients by understanding their business processes and advising them on optimal use of the Planon application. 


  
Our ideal candidate meets the following criteria: 

  • A completed bachelor's degree. At least 3 years’ relevant work experience* 
  • Proven support and/ or application management skills with a commercial attitude 
  • Analytical, hands-on and customer oriented 
  • Knowledge of HTML, CSS, SQL and/or JavaScript is a plus
  • Fluent in Dutch and English 

 *We are eager to get to know you, regardless of you level of experience. Our ideal Application Manager is an expert who enjoys sharing their knowledge with others and supporting them in an advisory role. 

Wij bieden

We all know the finish can be breath-taking, but we believe the journey creates the best memories and learning moments. The magic happens outside your comfort zone. That is why we celebrate our success in many ways – from sharing compliments and large team events to spare-time initiatives that help our people become more than just employees. 


 
We are large enough to offer exciting career opportunities and small enough to recognise your individual contribution. You are the director of your own career. 


 
How we improve your life at work: 

  • Challenging projects with world-leading clients, both national and international 
  • Meaningful training sessions that help you to fulfil your career potential 
  • Many benefits that stimulate a healthy lifestyle 
  • Creating ideas that genuinely add value for our clients  

 

We offer you a good balance between work and leisure, along with an attractive and competitive salary and benefits package. View our local benefits package here: Benefits Planon

 
Are you able you ask the right questions to get all the essential details 
 for an optimal managed application? 
Apply now and find out how enjoyable working at Planon can be. 


  
No agencies please. Only personal applications will be considered 

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Vragen over deze functie?

Neem contact op met Rianne Coenen via

+31 6 57866250 of

rianne.coenen@planonsoftware.com